# Msg91 Title: LLM Usage Policy for Msg91 Documentation ## Docs - [Rcs - Media](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-media): - [Campaign](https://docs.msg91.com/campaign):
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- [Suggested Replies](https://docs.msg91.com/rcs/rcs-create-template-1/suggested-replies): - [Launch Campaign (For specific Segment)](https://docs.msg91.com/campaign/launch-campaign--for-specific-segment-): - [Interactive Wa Send Location](https://docs.msg91.com/whatsapp/interactive-wa-send-location): - [Close All Ticket](https://docs.msg91.com/hello/close-all-ticket): - [Close All Ticket by Filter ID](https://docs.msg91.com/hello/close-all-ticket-by-filter-id): - [Get Template](https://docs.msg91.com/rcs/rcs-get-template/get-template): - [Agent Bot List API ](https://docs.msg91.com/hello/get-agent-team-bot-): - [Hello](https://docs.msg91.com/hello): - [Get Voice File](https://docs.msg91.com/voice/get-voice-file): - [Mail Ticket List](https://docs.msg91.com/hello/mail-ticket-list): - [Edit OTP Template](https://docs.msg91.com/otp/edit-otp-template): - [Open Ticket](https://docs.msg91.com/hello/open-ticket): - [Rcs - Share Location](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-share-location): - [Get Saved Filter List by Agent ID](https://docs.msg91.com/hello/saved-filter-list): - [Get Save Filter list by Filter ID](https://docs.msg91.com/hello/get-save-filter-list-by-filter-id): - [Get Draft](https://docs.msg91.com/hello/get-draft): - [SMS](https://docs.msg91.com/sms):Send SMS: This API lets you easily send SMS. This API can be used to send both single and bulk messages.
Add Template: To add a template in the SMS section of your MSG91 account OR to get a template ID to be passed in your SMS API call
Add Template Version: To create a new version of your existing SMS template.
Get Template Versions: To get all the versions of your existing SMS template.
Mark Default: To mark any version as the default version for any existing template.
SMS Logs: To retrieve SMS logs data for a range of 3 days
SMS Analytics: To retrieve SMS analytics data within the date range of the last 31 days
- [OTP Logs](https://docs.msg91.com/otp/otp-logs): - [Create Draft/Whatsapp](https://docs.msg91.com/hello/create-update-): - [Create Draft/Email](https://docs.msg91.com/hello/create-draft-email): - [Update Draft/Whatsapp](https://docs.msg91.com/hello/update-draft-whatsapp): - [Delete Draft /Whatsapp](https://docs.msg91.com/hello/delete-draft): - [Delete Draft/Email](https://docs.msg91.com/hello/delete-draft-email): - [Update Draft/Email](https://docs.msg91.com/hello/update-draft-email): - [Add Template Version](https://docs.msg91.com/sms/add-template-version): - [Create Template](https://docs.msg91.com/whatsapp/create-whatsapp-template): - [Resend OTP](https://docs.msg91.com/otp/resend-otp): - [Filter/search Contact](https://docs.msg91.com/segmento/filtersearch-contact): - [Get sip-credentials](https://docs.msg91.com/voice/get-sip-credentials): - [Verify Access Token](https://docs.msg91.com/otp-widget/verify-access-token): - [Template Version Details](https://docs.msg91.com/email/email-template-details): - [Get Email Templates](https://docs.msg91.com/email/list-of-all-email-templates): - [SMS Analytics](https://docs.msg91.com/sms/sms-analytics): - [Create Template](https://docs.msg91.com/voice/create-template): - [Get Template](https://docs.msg91.com/voice/get-template-1): - [Interactive Wa With List](https://docs.msg91.com/whatsapp/interactive-whatsapp-list): - [Whatsapp Logs](https://docs.msg91.com/whatsapp/whatsapp-logs): - [Rcs - Template](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-template): - [Check WhatsApp Prepaid Balance](https://docs.msg91.com/whatsapp/check-whatsapp-prepaid-balance): - [Subaccount](https://docs.msg91.com/subaccount-1): - [Add Client](https://docs.msg91.com/subaccount-1/add-client-1): - [Single Product Catalog](https://docs.msg91.com/whatsapp/single-product-catalog): - [OneAPI](https://docs.msg91.com/oneapi-1): - [OneAPI](https://docs.msg91.com/oneapi-1/oneapi): - [Rcs - Dial](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-dial): - [Email Analytics](https://docs.msg91.com/email/email-analytics): - [WhatsApp Analytics](https://docs.msg91.com/whatsapp/whatsapp-analytics): - [OTP Widget](https://docs.msg91.com/otp-widget): - [Retry OTP](https://docs.msg91.com/otp-widget/retry-otp): - [Get Call Recording](https://docs.msg91.com/voice/get-call-recording): - [Execute An Ivr/flow To A Number](https://docs.msg91.com/voice/execute-an-ivr-flow-to-a-number): - [Sending Emails Using Handlebars](https://docs.msg91.com/email/send-email-with-handlebars): - [Email Logs](https://docs.msg91.com/email/email-logs): - [Voice Logs](https://docs.msg91.com/voice/voice-logs-1): - [RCS Logs](https://docs.msg91.com/rcs/rcs-logs): - [Voice Analytics](https://docs.msg91.com/voice/voice-analytic): - [Widget Analytics](https://docs.msg91.com/otp-widget/widget-analytic): - [Bot Analytics](https://docs.msg91.com/hello/bot-analytics): - [Widget Logs](https://docs.msg91.com/otp-widget/widget-logs): - [RCS Analytics](https://docs.msg91.com/rcs/rcs-analytics): - [Hello Mail Send API](https://docs.msg91.com/hello/hello-mail-send-): - [State Change API](https://docs.msg91.com/hello/statechangeapi): - [RCS](https://docs.msg91.com/rcs):
Rcs - Calendar Event: RCS API for calendar event
Rcs - Carousel: RCS API for Carousel
Rcs - Dial: RCS API to Dial
Rcs - Media: RCS API for Media
Rcs - Open Url: RCS API to open URL
Rcs - Rich Card RCS API for rich card
Rcs - Share Location RCS API to share location
Rcs - Suggested Replies RCS API for suggested replies
Rcs - Template RCS API for template
Rcs - Text: RCS API for text
Rcs - View Location: RCS API to view location
- [Email Inbox List](https://docs.msg91.com/hello/email-inbox-list-1): - [Multiple Product Catalog](https://docs.msg91.com/whatsapp/multiple-product-catalog): - [OTP](https://docs.msg91.com/otp):SendOTP: To generate and send OTP messages.
Verify OTP: To verify the OTP generated through the “SendOTP” API.
Resend OTP: To resend the Same OTP again on the same mobile number, on which it was first sent from the “SendOTP” API.
Edit OTP Template: To edit/update the existing OTP template.
OTP Analytics: To retrieve OTP analytics data within the date range of last 31 days
- [Add Template](https://docs.msg91.com/sms/add-flow): - [Get Tickets](https://docs.msg91.com/hello/get-tickets): - [Send Voice SMS](https://docs.msg91.com/voice/send-voice-sms): - [Segmento ](https://docs.msg91.com/segmento):
Create/Update Contact: The use of this API is to add or update contacts in the phonebook available in Segmento.
Filter/Search Contact: To filter contacts in a phonebook based on specified criteria such as name and age.
Delete - Contacts: To delete or remove any contact from the existing phonebook.
Get PhoneBook Fields: This API helps you fetch the details or fields associated with a particular phonebook in the MSG91 system, allowing you to organize and access contact information effectively.
- [Rcs - Calendar Event](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-calendar-event): - [Interactive Wa With Buttons](https://docs.msg91.com/whatsapp/interactive-whatsapp-buttons): - [Voice](https://docs.msg91.com/voice):
Send Voice SMS: To initiate a voice call with a specified template.
Execute an IVR/Flow to a number: To execute an IVR (Interactive Voice Response) flow to a specified phone number.
Click to call or 2-way call: This API allows you to initiate a voice call between two or more destinations using your MSG91 caller ID, and MSG91’s caller ID will be visible on every destination number.
- [Launch Campaign](https://docs.msg91.com/campaign/run-campaign): - [Assign Ticket](https://docs.msg91.com/hello/assign-ticket): - [Email](https://docs.msg91.com/email):
Email Validation: To validate the email address or to verify if the Email address is active/deliverable or not.
Send Emails using Template: This API is to send emails through a template.
Create New Template: To add a template in the Email section of your MSG91 account OR to get a template ID to be passed in your API call.
Template Css Inliner: This API allows you to automatically inline CSS styles within HTML emails, simplifying the process of email template creation.
- [To Fetch Whatsapp Number](https://docs.msg91.com/whatsapp/to-fetch-whatsapp-number): - [Carousel with video](https://docs.msg91.com/rcs/rcs-create-template-1/carousel-with-video): - [Dial](https://docs.msg91.com/rcs/rcs-create-template-1/dial): - [Rich Card](https://docs.msg91.com/rcs/rcs-create-template-1/rich-card): - [WhatsApp](https://docs.msg91.com/whatsapp):
Send Whatsapp Template: To send an outbound WhatsApp message using a template. This API is to initiate a conversation with the end user.
Send message (once session started): Once the conversation has been started with the end-user, you can use this API to send any custom message without using a template.
To Fetch WhatsApp Number: To fetch the WhatsApp number from your MSG91 account
Get Templates: To get existing Whatsapp templates linked to your integrated whatsapp number.
Interactive WA with Buttons: This API is used to send interactive WhatsApp messages with buttons, including features such as headers, body text, footers, and buttons with titles and IDs.
Interactive WA with List: This API allows for the creation and sending of interactive WhatsApp messages, utilizing features such as lists with headers, bodies, footers, and customizable actions.
Single Product Catalog: To send a single product catalog message via Whatsapp.
Multiple Product Catalog: To send multiple product catalog to a specified recipient number from an integrated number.
- [Send WhatsApp Template](https://docs.msg91.com/whatsapp/template-bulk): - [Send OTP](https://docs.msg91.com/otp-widget/send-otp-1): - [Verify OTP](https://docs.msg91.com/otp-widget/verify-otp): - [Delete Template](https://docs.msg91.com/whatsapp/delete-template): - [WhatsApp Voice Call](https://docs.msg91.com/whatsapp/whatsapp-voice-call): - [Rcs - Carousel](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-carousel): - [Get EventTypes](https://docs.msg91.com/segmento/user-events/get-eventtypes): - [Get Phonebook Fields](https://docs.msg91.com/segmento/get-phonebook-fields): - [Carousel](https://docs.msg91.com/rcs/rcs-create-template-1/carousel): - [Create/update Contact](https://docs.msg91.com/segmento/createupdate-contact): - [Rcs - Suggested Replies](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-suggested-replies): - [Create Calendar Event](https://docs.msg91.com/rcs/rcs-create-template-1/create-calendar-event): - [Open URL](https://docs.msg91.com/rcs/rcs-create-template-1/open_url): - [Share Location](https://docs.msg91.com/rcs/rcs-create-template-1/share-location): - [Email Validation](https://docs.msg91.com/email/email-validation): - [Get Templates](https://docs.msg91.com/whatsapp/get-templates): - [OTP Analytics](https://docs.msg91.com/otp/otp-analytics): - [SendOTP](https://docs.msg91.com/otp/sendotp): - [Get failed Events](https://docs.msg91.com/segmento/user-events/get-failed-events): - [Edit Template](https://docs.msg91.com/whatsapp/edit-template-1): - [Create User Events](https://docs.msg91.com/segmento/user-events/create-user-events): - [Send Message (once Session Started)](https://docs.msg91.com/whatsapp/send-message-in-text): - [Rcs - View Location](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-view-location): - [Start Your Cloud Communication](https://docs.msg91.com/overview):MSG91 is a CPaaS platform to help you communicate with your users on multiple channels that provides secure and robust APIs and ready-to-use tools.
Click here for Login/Signup- https://control.msg91.com/signin/
a. SMS
b. WhatsApp
c. Email
d. Voice
i) From the Sender ID approval process to creating templates and sending SMS - Follow its doc here
i) WhatsApp needs some steps to be followed on the Meta side, find its guide here.
ii) Sync Templates in the MSG91 account and use Whatsapp API - HelpDoc
i) For full Email configuration from adding a domain to sending Email - Follow its doc here
i) From creating templates to sending voice- Follow its doc here
Use Hello when you want to-
i) Manage your customer email tickets
ii) Facilitate your customer with live chat and view its analytics
iii) Create internal teams to manage email tickets and live chat
iv) Connect your customer on call or on-screen sharing
v) Manage your Help articles/docs and publish them for customers
Step by Step guide to start Segmento and utilize it fully-
i) Update your existing user data by CSV.
ii) Add API to bring new users and new user fields/attributes/events.
iii) Create Segments
iv) Send messages over SMS, WhatsApp, Email, etc. (run campaign) manually to all users of a particular segment or Automate based on user falls in any segment.
Use the Send OTP API for sending OTP SMS and using voice as backup in retry with the Resend OTP API and verifying the OTP via the Verify OTP API.
Or you can integrate the Login with OTP Widget on your end and all these 3 APIs (Send, Resend, and Verify) will be called automatically. HelpDoc
Integrate a single Campaign API for all channels - HelpDoc [Recommended]
For very specific use case which is not being solved by Campaign APIs
i) For SMS
ii) For Email
iii) For Whatsapp
Our team and some of the independent developers have built few add-ons/plugins for some of the frameworks like WHMCS, Magento, Wordpress. For details, visit here.
1. iOS
2. Android
- [Send Payment link via Whatsapp Payments](https://docs.msg91.com/whatsapp/-send-payment-link-via-whatsapp-payments): - [Get Product Catalog](https://docs.msg91.com/segmento/user-events/get-product-catalogue): - [Send SMS](https://docs.msg91.com/sms/send-sms): - [Template Css Inliner](https://docs.msg91.com/email/template-css-inliner): - [Get Template Details](https://docs.msg91.com/sms/get-template-versions): - [Rcs - Open Url](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-open-url): - [User Journey](https://docs.msg91.com/segmento/user-events/get-user-journey): - [Send Email](https://docs.msg91.com/email/send-email): - [Mark Default](https://docs.msg91.com/sms/mark-default): - [Create HTML Template](https://docs.msg91.com/email/create-new-template): - [Delete - Contacts](https://docs.msg91.com/segmento/delete-bulk-contacts): - [Get VPN credentials](https://docs.msg91.com/voice/get-vpn-credentials): - [Verify OTP](https://docs.msg91.com/otp/verify-otp): - [Voice Logs](https://docs.msg91.com/voice/voice-logs): - [Get company Agents](https://docs.msg91.com/voice/get-company-agents): - [Text Message](https://docs.msg91.com/rcs/rcs-create-template-1/text-message): - [View Location](https://docs.msg91.com/rcs/rcs-create-template-1/view-location): - [SMS Logs](https://docs.msg91.com/sms/sms-logs): - [Click To Call Or 2-way Call](https://docs.msg91.com/voice/click-to-call): - [Rcs - Rich Card](https://docs.msg91.com/rcs/rcs-send-message/rcs-bulk-rich-card):